Refund policy

KhaanVaade – Return & Refund Policy

At KhaanVaade, customer satisfaction is important to us. We take great care to deliver high-quality products, and we aim to ensure every order meets your expectations. Please take a moment to review our Return & Refund Policy before placing your order. By completing a purchase, you agree to the terms below.

1. Change of Mind Policy

Unfortunately, we do not offer returns or refunds for change of mind.
This includes situations where you:

  • No longer wish to keep the item after receiving it

  • Ordered the wrong item or variant without confirming the details beforehand

2. When Returns Are Accepted

A return will only be accepted if:

  • The item received is damaged or defective

  • The item delivered is different from what you ordered

  • The package is missing parts, components, or accessories mentioned in the listing

3. Conditions for Returns

To qualify for a return:

  • You must report the issue within 24 hours of delivery

  • The item must remain unused, with original packaging, tags, and manuals intact

  • You must provide clear photos or videos as proof of the issue

Once verified, our team will confirm whether the return request has been approved.

4. Items Not Eligible for Return or Refund

We cannot accept returns or offer refunds for:

  • Items damaged due to mishandling, misuse, or improper installation

  • Items missing original packaging or parts

  • Discounted, clearance, or promotional items

  • Claims made after the 24-hour reporting period

5. Refund Process

Once your return is approved:

  • Refunds will be made through the original payment method or as store credit, at our discretion

  • Processing may take 7–10 business days after we receive and inspect the returned item

  • Shipping and delivery fees are non-refundable unless the issue was caused by our mistake

6. Exchange Policy

Exchanges are only possible for faulty or incorrect items and depend on stock availability.
We do not offer exchanges for personal preference or change of mind.

7. Final Decision

KhaanVaade reserves the right to reject any return or refund request if:

  • The request does not meet the conditions stated above

  • There is evidence of misuse or inaccurate claims

  • The item has been altered, used, or damaged after delivery

All decisions made by KhaanVaade regarding returns and refunds will be final.

📌 Note: We encourage all customers to double-check product details, size, colour, and specifications before placing an order to avoid any issues.